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Ruffy sends everywhere in the Netherlands & Belgium. Domestic orders are sent for free. We also ship internationally to any location that can be reached with the most important carriers. International shipments are not eligible for free shipping and import duties apply.

We offer free shipping on all orders to the Netherlands and Belgium!

Our processing time is 1-2 business days and the delivery time is 4-6 calendar days. If there is a delay, please contact our customer service via team@ruffy.nl And then we help you further!

If your order is sent to an incorrect address, send an e-mail to team@ruffy.nl Within 24 hours! It is possible that the order has already been sent and on the road, in this case we cannot do much and it is best to contact the courier for changing your address.

Yes, if we can take care of it on time (within 24 hours), we can update your order! Please contact us as soon as possible team@ruffy.nl

Does your tail await your tail? As soon as your order is sent, you will receive an e-mail with a link to the trace data. Sometimes it takes 1-2 business days before the carrier provides the tracing information as soon as your order has been sent. If you have any questions, please contact us team@ruffy.nl

We are currently accepting:

  • iDeal
  • Bancontact
  • Belfius
  • KBC/CBC
  • Clarna

Unused or unworn items can be returned within 100 days.

If your order falls outside 100 days, but you have a problem with your order, please feel free to contact us via team@ruffy.nl

For all international orders you can contact team@ruffy.nl For more information about processing a return shipment for a refund.

Yes that is certainly possible! All articles in good usable condition without dirt or odor can be exchanged within 100 days. Send an email to team@ruffy.nl And then we help you further.

We have worked hard to create a set of supplies that are sustainable, so we offer a 3 -year warranty on our products. Wear can happen, especially if pets are involved, but if your items are damaged by factory errors within 3 years after purchase, we will replace them for free per case. Mail us team@ruffy.nl To talk about our warranty. We do not accept returns or exchanges for dirty or dogs damaged by dogs. However, if the product that you received is incorrect or breaks, we will be happy to exchange it for you or we will return the money on a base per case.

We understand that some puppies get excited about our articles and chew on it. Unfortunately, this is not considered part of normal wear and tear, and it is not a defect on our part. Feel free to contact us with team@ruffy.nl To see what we can do for you.

If you want to exchange or return your order or part of your order, this must be done within 100 days of receiving your order. Please contact our team via team@ruffy.nl

We have worked hard to create a set of supplies that are sustainable, so we offer a 3 -year warranty on our products. Wear can happen, especially if pets are involved, but if your items are damaged within 3 years after purchase, we will replace them for free per case. Mail us team@ruffy.nl To talk about our warranty. We do not accept returns or exchanges for dirty or dogs damaged by dogs. However, if the product that you received is incorrect or breaks, we will be happy to exchange it for you or we will return the money on a base per case.

The product pages contain a lot of useful information, such as photos, characteristics and size tables. Do you have any questions? E-mail us on team@ruffy.nl, and we will give answers (and probably also puppies).

Having a pet can be messy, but all our items are designed to easily clean. In general, a fast hand washing with soft soap is sufficient, certain baskets are also cold machine washable (this is indicated on the product page), but in case of doubt, send us an email team@ruffy.nl

For the time being our Essentials are only available through our website

We are currently producing in Asia and we carefully choose partners who share our values. That means that we give priority to the quality, safety of employees, fair wages and benefits, a minimal impact on the environment and above all good, safe products for our dogs!

I'm glad you ask. We are a team of animal lovers that works in an office in Rotterdam full of running, playing, barking, sleeping, grabbing dogs in the snacks. We make it easy to spend time with your pet - whether you are in the park, in the office or on the couch. We think that quality products ensure quality time, that dealing with your pet does not have to be complicated and that a shared life is a happier life. Reading here more

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